Shipping policy

At Stan Mugs, each order is prepared with care and handled through trusted fulfilment partners. Delivery time can vary slightly based on order volume, destination, and courier capacity, and we appreciate your patience while your parcel moves through the delivery process. Orders are generally prepared in the sequence they are received, and during busier periods or promotional events some additional preparation time may naturally occur. Throughout this period, our team continues to work on your order until it is fully ready for dispatch. Once your parcel has been passed to the courier, it enters the transit phase. Delivery timeframes can differ depending on the destination country, local carrier performance, customs procedures, and wider logistical conditions. Many customers receive their parcel within typical transit ranges, although occasional variations may occur due to factors outside our control such as weather disruptions, seasonal demand, or temporary carrier delays. Tracking information is provided as soon as it becomes available. Some shipments move through multiple logistics facilities before reaching the final delivery courier, and tracking updates may appear gradually during this process. This is normal and does not indicate an issue with your order. Every order placed with Stan Mugs is supported by our Delivery Assurance. In the rare event that a parcel is confirmed lost or arrives damaged, we will work with you to arrange a suitable solution in line with our policies. Parcels marked as delivered by the courier fall under the responsibility of the address provided at checkout. Please ensure all shipping information is entered accurately when placing your order. Orders that are returned or undeliverable due to incorrect address details may require additional handling or reshipping fees. If you believe your order is experiencing an unusual delay beyond typical transit variations, you are welcome to contact us at stanmugsco@gmail.com and our team will be happy to assist.